We understand that you may feel that the item delivered is not exactly what you wanted. If you are not satisfied with your purchase from Real Sports Products and the defect is not due to a misspelling, please email stick bandits at sales@stickbandits.com for a Return Merchandise Authorization (RMA) request within 14 days of the receipt of the product.

Real Sports Products is willing to work with you as much as we can for all returns and exchanges. Items must be unwashed and unworn with the hang tag attached and accompanied by the invoice associated with the order. If you do not have a copy of your invoice, please email us at pam@realsportsproducts.com for a copy. Our return policy is honored within 30 days of the date purchased on our website. All orders past this time frame cannot be returned.

Returns and Exchanges can be sent back to the following addresses:

United States
Real Sports Products
ATTN: Pam @ Returns
125 Windsor Dr, Ste 125
Oak Brook, IL 60523

For all returns, you will be responsible for paying the shipping costs for returning the item. Unless Real Sports Products is at fault for the reason for the return. Please note that shipping methods and speeds vary between carriers. If you are returning a larger order, please note that tracking information or signature confirmation is recommended to ensure that the return arrives in our warehouse.

Once your exchange has been received at our warehouse, we will process another package back to your shipping address. We will send you an email confirming that we have both processed the exchange. All exchanges will be sent out via USPS, UPS, or FedEx. Expedited exchanges can be made at an additional cost.

REFUNDS

Once your return has been received at our warehouse, we will process a refund back to your original method of payment and send you an email confirming that we have both received the return and processed the refund. Please allow 3-5 business days for the refund to process back to your original method of payment.

MISSING, DAMAGED OR INCORRECT ITEMS

Claims for missing items or items damaged in transit must be received within 1 business day of receipt of merchandise. Refunds, credits, or replacements will be issued based on inspection.

That's our bad! If we messed up your order, please send us an email at pam@realsportsproducts.com or call us at (630) 568-3374 and we'll get your order corrected and shipped out immediately.

LATE OR MISSING RETURNS (IF APPLICABLE)

If you haven't received a refund, please allow 2-5 business days for your refund to post back to your original payment method. The estimated processing time depends on your bank. For all refunds past this window, please contact your credit card company or your bank.

In some cases, the product must be returned to Real Sports Products within 14 business days of the issuance of the RMA. In all cases, however, outgoing and return freight costs will be the responsibility of the customer unless instructed by a Real Sports Products Manager.

If you are still experiencing problems, please contact us at pam@realsportsproducts.com.